Help Desk Technician Career Path Training, Jobs, Pay & Certification

More than anyone else, a help desk technician has the power to give employees across all departments a positive view of IT since they are usually the first IT pro that an employee encounters. Because of this, it’s critical that help desk technicians possess specific qualities. It can be a negative environment as technicians are constantly bombarded with questions and problems. You can gain the qualifications you need to become a help desk technician with the following walkthrough. As of October 2023, the average base salary for a network engineer in the US is $$94,704 [1].

Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals. From all of the questions we receive, many of of you are in college (or are close to getting your college degree) and are curious if you should finish your degree or just skip ahead and take the CCNA. The CCNA is just one test that can be studied and passed at anytime. Getting your degree takes much more study and dedication and should be completed.

CompTIA A+ > CompTIA Server+

Baseline cybersecurity skills are applicable across more of today’s job roles as companies search for qualified IT pros to secure their systems, software and hardware. Adding CompTIA Security+ to your resume shows employers that you can perform these core security functions – and launch your IT security career. The certificate is recognized high and low; not to mention that cloud computing is a rising trend. Welcome to ITCareerFinder, a website designed to help IT pros advance their careers. Embarking on the path to becoming a network engineer without a formal degree is an attainable and promising endeavor. The ever-expanding digital landscape offers ample opportunities for those with the determination to learn, grow, and adapt.

And as careers in data start to expand, so does the opportunity for those coming from the help desk. After you decide which certification is right for you, head on over to the CompTIA Store to select a training product or bundle to help you study. Bundles always include a free retake voucher just in case you need a second chance.

Four Ways to Be More Productive and Not Drown in Tickets

Entry-level network engineers must be familiar with network types, topologies, and models. They should be well-versed in how protocols and standards enable network activity and know how to set up and configure wireless help desk engineer and wired network devices. You can gain these fundamental IT skills with IBM’s online course, Introduction to Networking and Storage. For certain positions, additional training may be required to enter into the role.

• These professionals play a crucial role in supporting and maintaining an organization’s computer networks.
• The tech industry values competence, adaptability, and a passion for innovation.
• Research and compare top-rated help desk training programs online and in your area.

Many engineers prefer in-house jobs to commuting on a daily basis, but freelancing does not necessarily imply that. The first step towards achieving that goal would be completing an internship. Merely obtaining a degree is of little use if you have zero experience. On top of the certifications mentioned above, there are also various choices offered by software vendors, notably Microsoft and Red Hat. Most people envision Hollywood movie footage of “Black Hawk Down” living in the desert eating C-rations.

What’s a normal career path for a network engineer?

With CompTIA CySA+ you can apply for jobs like cybersecurity engineer or application security analyst. And if you’re embarking on a new field, you may have to learn some new concepts. Don’t worry – CompTIA offers training solutions for its certifications. Computer network architects and engineers design and build data communication networks and monitor network systems. These could range in size from a connection between a couple of offices to an intricate cloud infrastructure serving a multinational company.

Other choices include infrastructure architecture, data center test engineering, data center safety, and electrical engineering. Becoming a freelance network technician is, perhaps, a slightly easier task than becoming a network engineer. Whereas the latter calls for a degree, the first may be achieved through certification. Since network technicians are in high demand in every company, many businesses offer certification to their employees. That is a far easier way than choosing among the offer yourself, and it automatically guarantees a better position. Needless to say, businesses certify professionals for the actual in-demand positions.

Getting started as a help desk professional can be as easy as earning a foundational IT certification. Take a few minutes to learn more about how to become a help desk technician, and check out the CompTIA A+ certification, your gateway into an entry-level IT position. Help desk technicians frequently find themselves collaborating with other IT professionals to solve end user issues. Think of yourself as a detective who must glean the right information to properly analyze any given technical issue. And remember, analytical thinking is a transferable skill that will help you succeed in other job roles. Empathy is hands down more important than technical help desk skills.